Assistant Store Manager - Operations
On-site · Rochester, New York, United States
Job Summary
Assist Store Manager – Operations in leading operational, financial, and team functions within a large-format At Home store. Drives execution of store operations to achieve sales, profit, and performance goals while delivering an engaging, customer-focused shopping experience. Attracts, hires, and develops talent; coaches and trains to build internal bench strength. Oversees staffing, scheduling, payroll accuracy, and financial/operational metrics to improve profitability. Manages freight, inventory, stocking, merchandising, compliance with policies and laws, loss prevention, and safety. Leads and develops Operations Leads and Zone Lead team, fosters collaboration, and maintains a positive, inclusive, and high-performing store environment. Ensures communication through regular huddles/meetings and supports continuous process improvement. Performs additional duties as assigned.
Required Qualifications
- High school diploma or equivalent required
- Bachelor’s Degree preferred
- Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment
- Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget
- Knowledge of freight processes, inventory control, stocking, and merchandising
- Customer-focused mindset with a track record of delivering exceptional in-store experience
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
- Experience utilizing task management, HRIS, and workforce scheduling systems
- Strong communication skills, including verbal, written, and comprehension
- Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams
- Skilled in prioritizing, multitasking, and adapting to changing business needs
- Proven ability to analyze data and leverage insights to make informed business decisions and drive performance
- Proven ability to build and sustain a collaborative, engaging and high-performing team culture
Desired Qualifications
- Bachelor’s Degree preferred
- Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment
- Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget
- Knowledge of freight processes, inventory control, stocking, and merchandising
- Customer-focused mindset with a track record of delivering exceptional in-store experience
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
- Experience utilizing task management, HRIS, and workforce scheduling systems
- Strong communication skills, including verbal, written, and comprehension
- Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams
- Skilled in prioritizing, multitasking, and adapting to changing business needs
- Proven ability to analyze data and leverage insights to make informed business decisions and drive performance
- Proven ability to build and sustain a collaborative, engaging and high-performing team culture
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