Assistant Store Manager - Operations
$5,000,000–$5,000,000 year
On-siteHattiesburg, Mississippi, United States
Job Summary
Drive store operations to achieve sales, profit, and performance goals while maintaining an engaging, customer-focused shopping experience. Lead and develop Operations Leads and Zone Leads to foster collaboration, ensuring a safe, organized, and high-performing environment. Manage staffing, scheduling, and payroll accuracy to control expenses and improve profitability. Oversee opening/closing procedures, freight, inventory, and merchandising to maintain in-stock conditions and visual standards. Direct efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling. Address team and customer concerns with urgency and integrity while ensuring full compliance with policies and laws. Model company values to champion an inclusive culture, lead team communication through regular meetings, and perform additional duties as assigned. Requires flexible availability including nights, weekends, and holidays.
Required Qualifications
- High school diploma or equivalent
- Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment
- Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget
- Knowledge of freight processes, inventory control, stocking, and merchandising
- Customer-focused mindset
- Demonstrated integrity, reliability, and commitment to ethical business practices
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
- Experience utilizing task management, HRIS, and workforce scheduling systems
- Strong communication skills, including verbal, written, and comprehension
- Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams
- Skilled in prioritizing, multitasking, and adapting to changing business needs
- Proven ability to analyze data and leverage insights to make informed business decisions and drive performance
- Proven ability to build and sustain a collaborative, engaging and high-performing team culture
- Ability to meet the physical demands of the role, including standing and walking for extended periods, as well as frequent bending, kneeling, and reaching
- Ability to lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs
- Ability to climb ladders and work at varying heights as needed
- Flexible availability, including nights, weekends, and holidays, based on business needs
Desired Qualifications
- Bachelor's Degree
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