Assistant Store Manager I
$38,480–$65,520 year
On-site · Durham, North Carolina, United States
Job Summary
Assistant Store Manager I at Coach partners with the Store Manager to drive sales performance, operational excellence, and team development. Leads by example on the sales floor, delivers exceptional customer experiences, and upholds brand service standards. Responsibilities include forecasting, planning, and executing category initiatives to meet sales goals; maintaining an inclusive, high-energy environment; recruiting, onboarding, and coaching team members; enabling omni-channel and digital engagement (virtual shopping, clienteling, and data capture); ensuring compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising. The role requires strong communication, problem-solving, and a customer-focused mindset, with the ability to inspire teams and collaborate across store leadership, district, and corporate teams. Skills emphasized include leadership, customer service excellence, brand ambassador duties, omnichannel strategies, clienteling, and operational execution; the position also notes the ability to adapt across roles and participate in a flexible schedule including nights, weekends, and peak periods.
Required Qualifications
- 1 + years of leadership experience in retail or service industries; luxury/fashion background preferred.
- Strong customer focus and ability to thrive in a fast-paced environment.
- Proven ability to inspire and motivate teams to exceed performance standards.
- Excellent communication, problem-solving, and conflict resolution skills.
- Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
- Ability to work in a fast-paced environment, Strong English language proficiency.
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