ASSISTANT STORE MANAGER - COMPUTER SERVICES
On-site · Duluth, Georgia, United States
Job Summary
ASSISTANT STORE MANAGER (COMPUTER SERVICES) oversees the service department's operations, staffing, budgeting, and customer satisfaction at the Micro Center Duluth store. Responsibilities include maintaining service-area safety, achieving service and sales goals, managing the Service Department P&L, guiding staff to resolve customer and computer issues, ensuring timely, policy-aligned service, supervising asset-tracking, coordinating open/close procedures, and leading hiring, training, and coaching of associates to maintain required certifications (CompTIA A+ and Apple Certification). The role also includes ensuring adherence to visual merchandising standards, coordinating HR-related matters with Regional HR and Store Manager, and supporting corporate initiatives and vendor-driven training. Education: a college degree is preferred; experience in a high-volume big box retailer and retail management is expected. Shifts may include mornings, nights, weekends, and holidays.
Required Qualifications
- Two or more years of experience with a major big box retailer in a high-volume store
- Retail management experience across sales, merchandising, operations, and customer service
- Ability to hire, retain and coach qualified employees
- Experience driving sales and achieving customer satisfaction targets
- Experience managing budgets and P&L in a service/repair environment
- Proficiency with certifications such as CompTIA A+ and Apple Certification preferred
- Flexibility with shifts including mornings, nights, weekends, and holidays
- Physical ability to lift up to 50 lbs.
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