Assistant Store Manager
$33,280–$33,280 year
On-siteLenoir City, Tennessee, United States
Job Summary
Maximize customer success by offering financial services that fit their needs and assess risk for loan, pawn, and check cashing transactions. Complete daily call campaigns to market services, build new business, and nurture customer relationships. Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss. Maintain customer information in the point of sale (POS) system with accuracy and integrity. Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures. Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Maintain a full-time work schedule with regular, in-person attendance, including weekends.
Required Qualifications
- High school diploma or equivalent
- Minimum one year's experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday
- Must be able to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard
- Must be available for weekends
- Must be able to maintain a full-time work schedule with regular, in-person attendance
- Must be able to work 40 hours per week
Desired Qualifications
- Management experience in retail, convenience store, grocery, finance, service, or related industries
- Experience in check cashing, document verification, money order processing
- Bilingual (English/Spanish)
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