Assistant Store Manager

Maximize customer success by offering financial services and assessing risk for loan, pawn, and check-cashing transactions. Complete daily call campaigns to market services, build new business, and nurture customer relationships. Oversee account management and recovery processes, including collection calls, while maintaining customer service to prevent loss. Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures. Maintain customer information in the POS system with accuracy and integrity. Perform duties outside the office, including on-site vehicle appraisals, store errands, and external marketing. Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities and hosting in-store and community events. Maintain office security protocols, conduct proper opening and closing procedures, and manage the vault and cash drawer. Help ensure compliance with Company policies, local, state, and federal laws by conducting store audits and compiling financial data. Monitor and maintain store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing environment to handle multiple challenging tasks while meeting individual and team performance standards. Maintain a full-time work schedule with regular, in-person attendance, including weekends.