Assistant Store Manager
$34,320–$34,320 year
On-siteWebb City, Missouri, United States
Job Summary
Maximize customer success by offering financial services that fit their needs and assess risk for loan, pawn, and check cashing applications. Complete daily call campaigns to market services, build new business, and nurture customer relationships. Oversee account management and recovery processes, including collection calls, while maintaining customer service to prevent losses. Maintain customer information in the POS system with accuracy and integrity, and provide coaching to Customer Service Representatives. Perform duties outside the office, including on-site vehicle appraisals, store errands, and external marketing. Maintain office security protocols, conduct store audits, and compile financial data to ensure compliance with policies and laws. Monitor store appearance, cleanliness, and facility needs. Work efficiently in a rapidly changing environment to meet performance standards. Maintain a full-time schedule with regular, in-person attendance, including weekends.
Required Qualifications
- High school diploma or equivalent
- Minimum one year's experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday
- Background check
- Ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
- A full-time work schedule for this position includes, at a minimum, 40 hours per week
Desired Qualifications
- Management experience in retail, convenience store, grocery, finance, service, or related industries
- Experience in check cashing, document verification, money order processing
- Bilingual (English/Spanish)
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