Assistant Store Manager
On-siteChippewa Falls, Wisconsin, United States or Superior, Wisconsin, United States
Job Summary
Serve and educate customers on the product portfolio by presenting all options for loans, check cashing, and Net Spend. Escalate unresolved issues to the store manager or District Director of Operations. Answer telephone inquiries regarding applications and requests, and perform outbound sales, courtesy, and collection calls per federal regulations. Handle currency, count cash deposits, manage the cash drawer, and process bank pickups. Balance batch receipts with sales reports to resolve discrepancies. Validate customer information and process transactions accurately while complying with all policies. Complete required compliance trainings and quarterly I Agreements. Maintain a valid driver's license and automobile insurance for district travel. Work assigned shifts as scheduled.
Required Qualifications
- High school diploma, GED, or equivalent
- 1+ year(s) of experience with sales, customer service, and/or cash handling
- Own personal reliable transportation in compliance with published policy and procedure
- Valid Driver's License
- Valid Automobile Insurance
- Ability to lift up to 50lbs
- Must be able to travel to all stores within the assigned district with personal vehicle
- Must be able to travel to neighboring districts
- Must require overnight travel
- Must work assigned shifts as scheduled
Desired Qualifications
- Strong customer service, active listening, and verbal and written communication skills
- Proficient in Microsoft Office programs
- Ability to multitask, prioritize, and work in an autonomous environment
- Minimum Education and Experience Required: High school diploma, GED, or equivalent experience 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
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