Assistant Store Manager [Charlotte, NC]
$43,680–$45,760 year
On-siteCharlotte, North Carolina, United States
Job Summary
Support the Store Manager with Stylist interviews, draft schedules, and provide real-time coaching to team members. Own customer service for the location, drive store performance by meeting KPIs, and oversee store maintenance to ensure brand standards. Serve as acting Store Manager during absences, anticipate needs to prevent operational errors, and resolve escalated customer issues effectively. Achieve positive survey results and maintain a positive workplace culture by holding self and others to high standards. This role requires 40 hours/week across weekdays with open availability on weekends. Successful candidates must have 2+ years of supervisory experience and 1+ year in sales, with a PI assessment required.
Required Qualifications
- 18 years of age or older
- 1+ year of customer service and sales experience, preferably in retail or soft-lines
- 1+ year of sales experience with demonstrated upselling skills
- 2+ years of supervisory experience, such as Assistant Manager or Shift Lead responsibilities
- Availability to work full shifts on Saturdays and Sundays
- Proficient in reading, writing, and verbal English to effectively interact with clients and team members
- Must be able to navigate throughout the store and have the stamina to consistently support brides in an active work environment
- Ability to lift up to 35 lbs and stand for extended periods
- Proficiency in POS systems and Microsoft Office
- Reliable transportation and punctuality
- Ability to manage multiple priorities in a fast-paced, client-focused environment
- Strong interpersonal skills and ability to respond professionally to clients and team members
- Maintain professionalism and composure under stress
- Effective communication and teamwork in high-pressure situations
- Successfully complete a background check
- Has ALL qualifications of a Bridal Stylist
- Successfully complete a background check
- Interview process will be required
- Stylist or Senior Stylist for 1.5+ years OR meets ALL external qualifications
- PI Match of at least 50% OR pre-approval from Leadership
- People Analyzers completed have been rated at an averaged number of 4.3 or higher (Core Values + GWC) for the past year + cannot have a corrective action served within 6 months
- Masters Sales Process experiences 1-9 including an average checkride score of 4.5 or higher within the past 6 months
- Has proven experience in increasing AOV by maintaining an average accessory % of sales at 15% or higher and selling Preservation Kits on average to 10% of brides in the past 6 months
- Has had 90% follow-up completion for the past 6 months
Desired Qualifications
- Experience in bridal or luxury retail
- Familiarity with Apple/macOS systems
- Success in commission-based sales environments
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