Assistant Store Manager (Athlete Services & Training AHC) - NEW NIKE LONDON FLAGSHIP
On-siteLondon, England, United Kingdom
Job Summary
Develop and support store engagement plans using feedback and data insights to improve employee experience and retention. Coordinate training for new and existing teammates, evaluate effectiveness, and track compliance metrics. Manage onboarding processes to ensure new hires complete required training and build skills for store standards. Support leadership development through succession planning, coaching, and mentoring opportunities for store management teams. Maintain dashboards analyzing training, engagement, turnover, and performance trends to identify improvement opportunities. Build strong relationships with store leadership and cross-functional partners as a trusted advisor for engagement initiatives.
Required Qualifications
- Proven retail leadership experience
- Ability to train store teams
- Ability to identify learning needs
- Ability to measure how training improves service, performance, and team capability
- Very good command of English language (written and spoken)
- Strong consumer service skills
- Ability to communicate clearly and influence effectively across teams
- Advanced capabilities in coaching, developing, and engaging high-performing teams in a fast-paced retail environment
- Ability to apply innovative thinking to strengthen engagement, support change, and build career and succession pathways for retail talent
- Ability to build and develop strong stakeholder relationships
- Flexibility to work in shifts and on weekends
Desired Qualifications
- Passion for NIKE and/or love of sport
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