Assistant Store Leader (Operations) - Prudential Center
$79,040–$79,040 year
On-siteBoston, Massachusetts, United States
Job Summary
Support daily business operations by overseeing Back of House functions including shipment, inventory accuracy, and replenishment while managing damage processing and returns. Lead the team through operational training on safety, loss prevention, and visual standards, ensuring product knowledge and fit expertise are maintained. Deliver strong floor leadership during peak hours by stepping into guest-facing zones to model customer service behaviors and resolve issues promptly. Use store reporting tools to drive stock optimization and KPI goals, communicating regularly with the Store Leader and HQ on allocation and product flow. Maintain equipment and supplies, adapting to changing priorities across all store zones with a focus on operational excellence.
Required Qualifications
- 2–4 years of experience in a retail leadership or operations-focused role
- Strong knowledge of inventory systems, shipment handling, and operational processes in a fast-paced retail environment
- Deep understanding of customer service principles
- Ability to provide exceptional service to all customers
- Ability to prioritize customer satisfaction by delivering exceptional service and resolving any issues or complaints in a timely manner
- Strong problem-solving abilities
- Ability to handle any issues that may arise in the store
- Strong communication skills
- Ability to share expectations, give feedback, and respond to challenges with confidence
- Ability to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
- Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
- Full Time Availability
- Availability to work evenings
- Availability to work weekends
- Availability to work holidays
- Availability to work overtime as needed
Desired Qualifications
- Passion for the SKIMS brand
- Ability to embody SKIMS values and service approach in every interaction
- Motivated mindset
- Detail-oriented mindset
- Solutions-oriented mindset
- Desire to excel in a leadership role
- Passion for fashion
- Organized mindset
- Learning Agility
- Ability to adapt to changing priorities
- Ability to take feedback with ownership
- Ability to inspire others through clear and respectful communication
- Contribution to a culture of trust, collaboration, and accountability
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