Assistant Stationmaster
$107,827–$107,827 year
On-siteManhattan, New York, United States
Job Summary
Provide excellent service to all LIRR customers and ensure the safe, efficient, and timely movement of trains in and out of stations. Supervise Ushers and subordinate personnel, instructing them on safety procedures while managing crew swaps and equipment manipulations. Coordinate with the Movement Bureau and Tower Operators on track assignments, retrieve dropped items from track level, and communicate delays or changes via public announcements, message boards, and radio. Maintain constant contact with dispatchers and section operators to provide accurate information on incidents to customers and crews. Handle customer issues and support train crews by ensuring access to current notices. Complete the Assistant Stationmaster training program, including qualification on the Book of Rules and TIMACS system.
Required Qualifications
- A four-year high school diploma or its educational equivalent (GED or TASC) approved by a State's Department of Education or recognized accredited organization
- Prior customer service experience in a high pressure, high volume, operations environment with ability to deal with customers in a courteous and tactful manner
- Ability to handle customer complaints, issues, and problems in a courteous, professional manner, demonstrating tact and diplomacy in difficult situations and/or with difficult customers
- Must be able to successfully manage crew swaps and equipment manipulations in terminals
- Must have ability to demonstrate competency in using personal computers in a Microsoft Windows Environment
- Must possess multi-tasking skills with ability to effectively handle multiple issues, events, and circumstances simultaneously
- Effective organizational, administrative, logical thinking, analytical, problem solving, appropriate judgement, and decision-making skills
- Must have ability to demonstrate effective communication skills in person and via radio under stressful/emergency situations
- Must possess effective supervisory and leadership skills with ability to demonstrate capability to supervise Ushers and various craft employees during emergency situations
- Must have flexibility and adaptability skills with ability to arrive both timely and consistently to work and work various hours (24/7), including days, evenings, weekends, and holidays
- Must complete and pass the Assistant Stationmaster training program, which includes qualification on portions of the Book of Rules (within approximately six months) and Physical Characteristics (within approximately six months), progress evaluation examinations, and formal and/or informal field observations/evaluations
- Must qualify to operate TIMACS (Train Information Monitoring and Control System) Solari, crew management system (within approximately six months) as a requirement for the successful completion of the Assistant Stationmaster training program
- Must be able to lift 50 lbs
Desired Qualifications
- Bachelor's degree in Transportation/Business or related field or completion of some college credits/courses
- Prior LIRR operations experience; prior Transportation operations experience with exposure to the movement of trains and equipment or the daily operation of the Transportation Department or demonstrated equivalent
- Knowledge of LIRR Physical Characteristics, Book of Rules, Train and Crew Manipulation
- Completion of the LIRR Operations Basic Skills Training Program
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