ASSISTANT SPA MANAGER - TIMONIUM
$35,360–$43,680 year
On-site · Timonium, Maryland, United States
Job Summary
GMIT role focusing on driving sales performance and owning front desk operations at Hand & Stone Spa in Timonium. Responsibilities include coaching the front desk team on membership, retail, gift card, and service sales; improving booking conversion and guest experience; leading daily front desk operations and ensuring consistency in client interactions; training and developing team members; supporting spa leadership and reporting. Key skills include leadership, sales execution, customer service, communication, and familiarity with spa booking systems. Compensation combines hourly pay with uncapped commissions and performance-based bonuses, with earning potential up to $45,000 depending on performance; promotion opportunities within a multi-unit organization.
Required Qualifications
- 1–3 years of leadership experience preferred
- Strong background in sales, customer service, or performance-driven environments
- Proven ability to lead, coach, or influence a team
- Strong communication and interpersonal skills
- High level of accountability and a solutions-oriented mindset
- Comfortable in a fast-paced, goal-driven environment
- Flexible availability including nights, weekends, and holidays
- Experience with booking systems (Zenoti or similar) a plus
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