Assistant Site Manager
On-siteRandallstown, Maryland, United States
Job Summary
Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations, model expected service behaviors, and provide real-time coaching. Assist the Site Manager in onboarding new hires, managing performance, and handling escalations for customer concerns while maintaining a clean, safe environment. Monitor daily operations including wash quality, staffing, and inventory control, completing opening/closing duties and shift checklists. Serve as an escalation point for customer issues and support promotional efforts to drive traffic and membership sales. Depending on site needs, lead either car wash or lube/oil change service areas, ensuring compliance with safety policies and brand standards.
Required Qualifications
- High School Diploma or equivalent
- Minimum of one (1) year experience in a supervisory role within a car wash or other customer-focused retail environment
- Minimum of 18 years of age
- Valid driver's license
- Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
- Must be able to successfully pass a background check
- Understanding of basic operational processes and service standards in retail, service, or car wash environments
- Basic knowledge of cash handling, point-of-sale systems, and loss prevention practices
- Awareness of safety standards, equipment operation basics, and customer service expectations
- Leadership and team motivation
- Conflict resolution and customer de-escalation
- Time management and ability to multitask in a fast-paced environment
- Clear verbal and written communication
- Attention to detail and ability to follow standard operating procedures (SOPs)
- Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks
- Ability to lead by example and influence peers in the absence of formal authority
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to learn quickly and apply new procedures and/ or operational tools
- Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
- Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
- Ability to twist, carry, reach, push, and pull frequently
- Ability to lift and carry 50 pounds without assistance for work-related materials
- Ability to work outdoors and be efficient in all weather conditions
- Ability to work on your feet in a fast-paced, physically active environment
- Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
- Use of personal protective equipment (gloves, eyewear, etc.. ) as required
- Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
Desired Qualifications
- Valid driver's license preferred (may be required depending on location and responsibilities)
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