Assistant Showroom Manager - Somerset Collection
$49,920–$62,400 year
On-site · Troy, Michigan, United States
Job Summary
Assistant Showroom Manager at Blue Nile in Troy, MI leads a team of Luxury Sales Consultants in the Somerset Collection, educating customers about jewelry purchases, coaching team members, and driving world-class customer service to maximize sales. Responsible for coaching and redirection to maintain expectations, achieving individual sales and client activity goals, handling escalations, maintaining store standards and brand integrity, and managing KPIs and team progress. Requires 3+ years of customer service/sales, retail management experience, proven sales growth, strong communication, adaptability to new systems, time management, decision-making, proficiency in Microsoft Office, and a passion for training and developing staff.
Required Qualifications
- 3+ years of customer service/sales background
- Prior management experience in retail
- Proven track record of increasing personal sales volume
- Effective communication skills both written and verbal
- Embraces technology and implements new systems seamlessly
- Strong sense of urgency and bias for action
- Ability to make decisions quickly and accurately
- Proficient in Microsoft Office
- Strong collaborative and interpersonal skills
- Passion for training and learning and executing against timelines and goals
- Demonstrates the ability to build and maintain strong client relationships with tangible metrics
Desired Qualifications
- 3+ years of customer service/sales
- Retail management experience
- Proven track record of increasing personal sales volume
- Effective communication skills
- Embraces technology
- Strong sense of urgency and bias for action
- Strong time management
- Ability to make decisions quickly and accurately
- Proficient in Microsoft Office
- Strong collaborative and interpersonal skills
- Passion for training sand learning and executing against timelines and goals
- Demonstrates the ability to build and maintain strong client relationships with tangible metrics
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