Assistant Showroom Manager
$43,971–$53,581 year
On-siteFargo, North Dakota, United States or West Acres, Florida, United States
Job Summary
Actively engage customers using Lovesac selling techniques, demonstrating product knowledge to guide them from interest to purchase while managing quotes and closing sales. Oversee store operations including opening/closing, inventory, exchanges, and visual merchandising standards, utilizing sales data to support the team in meeting goals and KPIs. Foster long-term brand loyalty through exceptional service and resolve customer issues quickly to ensure positive experiences. Maintain a welcoming environment by following company policies and operational procedures, while managing financial transactions and mitigating risks. Work flexible hours including evenings, weekends, and holidays, with the ability to travel to local stores and third-party vendors as required.
Required Qualifications
- 18 years of age or older
- High-School Diploma or equivalent
- Minimum of 1 year of management experience in a retail or customer service environment
- Able to work flexible hours including evenings, weekends and holidays
- Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach
- Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts
- Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation
- Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property
- Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner
- Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor
- Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor
- This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing
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