Assistant Showroom Manager
$36,608–$40,747 year
On-siteCranston, Rhode Island, United States
Job Summary
Actively engage customers using Lovesac selling techniques, demonstrating product knowledge to assist with demos, quotes, and closing the sale. Guide clients from initial interest to purchase while fostering long-term relationships and brand loyalty through consistent service. Oversee store operations including opening and closing, inventory management, exchanges, and visual merchandising standards. Utilize sales data and reports to prioritize tasks, support team goals, and ensure adherence to company policies and safety protocols. Quickly identify and resolve customer issues while maintaining a welcoming environment. Work flexible hours including evenings, weekends, and holidays, with the ability to travel to local stores and vendors as required.
Required Qualifications
- 18 years of age or older
- High-School Diploma or equivalent
- Minimum of 1 year of management experience in a retail or customer service environment
- Able to work flexible hours including evenings, weekends and holidays
- Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach
- Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts
- Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation
- Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property
- Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner
- Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor
- This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing
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