Assistant Shift Manager - VLT - Full Time
On-siteNorthfield, Ohio, United States
Job Summary
Oversee day-to-day VLT Operations employees during assigned shifts, focusing on employee engagement, guest service, and asset protection. Gather and resolve employee and guest issues while maintaining communication to share information and listen to feedback. Mentor hourly staff to support career goals and ensure departmental standards are met. Delegate tasks using SHOW for guest engagement, manage team expectations, and assist the Shift Manager with HR responsibilities including training and discipline. Ensure inventory of equipment and sensitive keys is accounted for, protect confidential files, and deliver service consistent with core standards. Schedule varies; proof of US work eligibility and 2+ years in customer service required.
Required Qualifications
- Proof of eligibility to work in the United States
- High School Diploma or GED
- 2+ Years of Prior Relevant Experience in a customer service environment
- Ability to communicate professionally with upper management
- Interpersonal skills to effectively communicate with all business contacts
- Ability to effectively communicate in English, in both oral and written forms
- Working knowledge of gaming regulations
- Ability to lead & mentor a team
- Ability to manage individual staff and work teams effectively, fairly, consistently and in accordance with established company principles / policies / procedures / guidelines / guidelines
Desired Qualifications
- Bachelor's Degree
- Previous money handling experience
- Prior management experience
- Previous experience working in a similar setting
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