Assistant Service Ops Manager
On-sitePlano, Texas, United States
Job Summary
Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service while supporting customer service programs and responding to concerns. Guide daily activities including scheduling, service levels, and labor planning, while managing cash handling, inventory, and compliance with safety standards. Hire, train, and coach front-end associates and supervisors to maintain consistent standards and a positive environment. Complete daily reports, payroll processes, and required documentation to support store performance goals. Flexible availability required including evenings, weekends, and holidays.
Required Qualifications
- Strong customer-service focus with a professional team presence
- Effective communication, coaching, and collaboration skills
- Strong organization, prioritization, and planning abilities
- Ability to stay composed in fast-paced, customer-facing environments
- Front-end operations and customer service execution
- Cash handling, reconciliation, and compliance practices
- Labor planning, scheduling, and service coverage
- Safety awareness and loss-prevention support
- Front-end systems, registers, and store operations
- Cash handling procedures, security protocols, and transaction policies
- Scheduling tools and basic computer applications
- Ability to review service metrics, cash variance, and performance trends
- Ability to train, coach, and support associate development
- Ability to stand, move, lift, carry, or push objects as required
- Ability to operate and troubleshoot front-end equipment
- Flexible availability including evenings, weekends, and holidays
- Reliable attendance
- Compliance with company policies, safety standards, and the Code of Business Conduct
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