Assistant Service Manager
$62,400–$62,400 year
On-siteOwings Mills, Maryland, United States
Job Summary
Monitor vendors and contractors, manage work orders, and address resident concerns while performing electrical, plumbing, and carpentry repairs. Collaborate on service scheduling, routine maintenance, and apartment turnovers, utilizing Entrata software to update pending tasks. Lead the maintenance team when the Service Manager is absent, conduct routine physical inspections, and respond quickly to on-site emergencies. Maintain shop cleanliness, manage inventory, and perform grounds policing as needed. Participate in rotating on-call coverage for evenings, weekends, and holidays, including snow removal duties. Requires three years of site maintenance experience, HVAC certification, and a valid driver's license.
Required Qualifications
- Ability to present a positive professional demeanor by encompassing WPM Brand Compass Values
- Ability to communicate effectively
- Ability to work on ladders or lifts to a height up to 85'
- Demonstrated plumbing, electrical, or carpentry skills
- Must be available to be on call for emergencies in the evenings, weekends and holidays
- Possess a valid driver's license
- High school diploma or equivalent
- 3-years' experience in site maintenance
- HVAC certification
- Responsible for the installation of lamps, ballast and other electrical components in various types of fixtures for a varied customer base
- Able to troubleshoot minor electrical problems within various types of fixtures and equipment
- Independent travel to attend training and events across the MD, DE, PA, and VA book of business
- Conduct routine physical inspections of multiple sites on property, grounds, and vacant units within assigned portfolio
- Respond quickly to on-site maintenance emergencies, resident issues, and vendor meetings across various property locations
- Safely transport essential work equipment, supplies, and documents within assigned property and/or between company headquarters, off-site locations
Desired Qualifications
- Previous supervisor experience
- Possess a valid driver's license and a reliable, personal vehicle suitable for daily multi-site travel preferred
- Certificate in basic electrical repair preferred
- CAM-T preferred
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