Assistant Service Manager/ Service Advisor
On-siteMilwaukee, Wisconsin, United States
Job Summary
Experienced ASM/Service Advisor to oversee service orders and flow of the Drive Lane, ensuring prompt, courteous, and effective service; take ownership of the customer experience by handling additional assignments to leave a positive impression; provide concierge support for owner inquiries, whether phone or in person; manage daily technician time to maximize service delivery; distribute work between technicians; answer technical questions about vehicle problems, warranties, services, and repairs; maintain customer happiness scores; assist in diagnosing vehicle problems and ordering parts/tools; oversee warranty claims and training of service department; set schedules and assign tasks; reinforce company policies and ensure regulatory compliance; maintain good relationships with factories and foster positive employee relations; collaborate with upper management on service department hiring and discipline decisions.
Required Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
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