Assistant Service Manager- Rochester Hills, MN
On-site · Rochester Hills, Michigan, United States
Rochester Hills, Michigan, United StatesOn-siteFull TimeMid LevelNot SpecifiedSmall
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Small
Job Summary
Assistant Service Manager to support the service department under the Service Manager, driving department performance and customer experience, overseeing service operations, developing staff, and upholding ERIK'S service standards while remaining flexible to support store needs. The role emphasizes leading daily operations, staff development, and ensuring exceptional customer service across the bike shop’s service team.
Required Qualifications
- Proven success as a bicycle mechanic
- Strong interpersonal and communication abilities-both verbal and written
- Customer-first mindset with excellent service skills
- Leadership capabilities to inspire, guide, and support a high-performing team
- In-depth knowledge of bicycle repair and maintenance
- Proficiency with technology and computer systems
- Strong time management and organizational skills
- High personal accountability and a results-driven approach
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