Assistant Service Manager - Outdoor (Johor)
$150,000–$200,000 year
On-siteJohor Bahru, Johor, Malaysia
Job Summary
Manage the Service Department to fulfill contractual obligations while operating within the service budget, ensuring 100% monthly service completion and new business installations within five working days. Conduct formal route-rides with service teams quarterly, audit technician productivity and overtime claims, and enforce strict compliance with pest/hygiene service guidelines. Oversee fleet and equipment management by maintaining road tax records, vehicle maintenance logs, and repair cost monitoring, while ensuring all vehicles meet SHE and Vehicle Handbook standards. Monitor weekly stock issuance, lead monthly stock takes, and verify preparation costs within the company system. Recruit service technicians, organize technical inductions, and provide field-based coaching to ensure high technical competence. Enforce OSHA 1994 requirements, conduct monthly vehicle inspections, and issue written work instructions to ensure safe systems of work. Provide weekly status reports to the Branch Operations Manager and conduct formal meetings with supervisors and technicians. Maintain cooperative relations with the Sales Team by providing technical support for special surveys and sales presentations.
Required Qualifications
- Minimum a Bachelor Degree in any related field
- at least 5 years relevant Service Management/ Supervisory experience
- Strong leadership qualities with planning, organizing and problem solving ability
- Able to work in dynamic and fast paced environment
- Excellent in promoting teamwork and synergize the team towards achieving service KPI
- Able to work autonomously and thrive on challenges
- Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly
- Required valid driving license
- Possess own vehicle
- is a Malaysian or holds a relevant resident status
Desired Qualifications
- Excellent problem solving , multi-tasking & planning skills
- Ability to motivate and manage a team to achieve & meet service KPI
- Ability to think on your feet to coach team with service and customer focused solutions
- Versatility to build rapport with people at all levels
- Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
- Commercially focused and is alert of the changes and updates in market movement
- Able to travel to various locations within the designated territory
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