Assistant Service Manager - Mississauga Kia
$70,000–$100,000 year
On-site · Mississauga, Ontario, Canada
Job Summary
Assistant Service Manager in an automotive service environment is responsible for supporting the Service Manager, leading the team, coordinating workflow, ensuring top-notch customer satisfaction, and maintaining smooth operations. Drive a culture of excellent customer service through training, supervision, coaching and talent management; review and implement Service Centre policies to improve the customer experience; develop and implement long-term strategies to attract and retain customers; coach team members to deliver service excellence; recruit and develop an Auto Service team to meet sales and profitability targets; improve sales and profitability, resolve customer and employee concerns, ensure health and safety compliance, monitor the operating budget, promote service safety and security, and perform other duties as required by management.
Required Qualifications
- 12 Grade Diploma or GED
- Minimum 5 years experience in the automotive service industry
- Minimum of 3 years of progressive service experience, leading to management
- Experience with PBS or other DMS systems an asset
- Excellent communication, interpersonal and time management skills
- Ability to adapt to a changing environment and meet deadlines
- Strong computer & leadership skills
- Valid Ontario G Driver's License
- Clean Driver's Abstract
- Automotive Technician’s License is an asset
- Good communication skills and attention to detail
- Must have the ability to multi-task and work under pressure
- Must be willing to be flexible with work schedule
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