Assistant Service Manager | High-Volume Dealership | Larson CJDR | $120K–$150K
$120,000–$150,000 year
On-sitePuyallup, Washington, United States
Job Summary
Support daily operations of a high-volume service drive by leading and developing service advisors to improve performance and customer experience. Monitor key performance indicators including CSI, ELR, hours per RO, efficiency, and profitability to ensure consistent processes and accountability across the drive. Help manage customer experience from appointment scheduling through vehicle delivery while partnering with the Service Manager to improve workflow and department performance. Coach team members to create a positive, results-driven culture and hold advisors accountable while maintaining a supportive leadership approach. Identify opportunities for process improvement and increased efficiency to help maximize customer satisfaction, retention, and profitability.
Required Qualifications
- Experience in an automotive service environment with a desire to grow into a leadership role
- Strong understanding of dealership service operations and customer experience
- Ability to support, coach, and motivate service advisors and team members
- Strong communication skills with the ability to build relationships with customers and employees
- Problem-solving skills and the ability to make decisions in a fast-paced environment
- Comfortable working with service performance metrics and identifying opportunities for improvement
- Organized, dependable, and able to manage multiple priorities
- A hands-on leadership style with a positive attitude and commitment to teamwork
- Willingness to continue learning and developing as a fixed operations leader
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