Assistant Service Manager
On-site · Edmonton, Alberta, Canada
Job Summary
Develop and lead effective weekly trainings; evaluate field performance and deliver feedback in a 1:1 setting; create and implement development and disciplinary plans; learn all aspects of the Service Manager’s day-to-day responsibilities. The role involves assisting the Service Manager to improve sales, handle customer complaints, and manage Service Techs; requires delivering excellent customer service, and working both in-office and at work sites with potential travel. Knowledge of foundation repair terminology and best practices, and proficiency with Excel/Microsoft Office are valued. Office-based with travel to sites; onsite at 1919 84 Ave, Edmonton AB. Includes employee ownership/equity and industry-leading training programs.
Required Qualifications
- High school diploma or GED
- Proven experience in Service and/or customer service
- Proficiency in Excel and other data management tools
- Proficient in all Microsoft Office applications
- Effective communication skills
- Strong management and leadership skills
- Excellent problem-solving skills
- The ability to work in a fast-paced environment
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