Assistant Service Manager, Costa Mesa
$114,400–$157,300 year
On-siteCosta Mesa, California, United States
Job Summary
Manage the day-to-day operations of the Lucid Service Center, including customer service interactions, reporting, and repairs. Evaluate employee performance, provide feedback, and oversee training to ensure all positions are filled. Monitor work flow, address client concerns, and perform quality control checks on vehicles after repairs. Resolve people and safety issues while ensuring department compliance with industry standards. Delegate service tasks and manage timecards to ensure client vehicles are repaired and returned on time. Assist the service manager with administrative duties and complete Lucid provided CPR training.
Required Qualifications
- Minimum 5 years varied automotive service experience including measuring and holding team accountable for various KPI's i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
- Experience managing a team of technicians for selection, development, performance management, engagement and training
- Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
- Verifiable track record of excellence in Customer Service
- Willingness to assist on repairs on an as needed basis
- Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
- Excellent written and verbal communication skills
- Ability to analyze and interpret internal reports
- Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- Ability to travel on an as-needed basis
- Willingness to complete Lucid provided CPR training post hire
- Valid driver's license with no suspensions within the past year
- Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
Desired Qualifications
- AA/BS in either Automotive Technology or Business Management, or equivalent work experience
- Knowledge of HV systems, LV systems, and EV powertrains
- Start-up experience and related fast-paced environments
- Previous OEM specific EV experience and training
- ASE Certifications
- EPA 609 Certification
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