Assistant Service Manager

Greet customers, listen to their vehicle concerns, and determine the required service by performing visual inspections or road tests. Advise clients on maintenance needs and recommended corrective procedures while preparing repair orders with accurate labor and parts estimates. If additional repairs are needed, estimate costs, obtain customer authorization, and establish promised times. Handle complaints, schedule appointments, manage payment approvals, and track repair progress to ensure timely completion. Keep the service area clean, secure vehicle keys, and maintain up-to-date pricing guides.