Assistant Service Manager (ASM) - Park Place Lexus Plano - Plano, TX
On-sitePlano, Texas, United States
Job Summary
Greet customers in a timely, friendly manner, obtain pertinent vehicle information, and actively build rapport to promote satisfaction and retention. Advise clients on vehicle maintenance per manufacturer specifications, generate accurate repair estimates, and establish completion times with technicians. Answer incoming service calls, maintain and schedule appointments, and follow post-follow-up procedures to drive return visits and improve CSI scores. Strictly adhere to warranty guidelines, manufacturer requirements, and all federal, state, and local laws regarding data and property safeguarding. Manage the fast-paced service environment with limited supervision while maintaining honest business practices to meet district, regional, and national CSI goals.
Required Qualifications
- Must be able to manage in a fast paced work environment with limited supervision
- Must have great customer service, phone and computer skills
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background & drug test)
Desired Qualifications
- Previous automotive Assistant Service Manager (ASM) experience heavily preferred
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