Assistant Service Center Manager
$65,447–$75,632 year
On-siteIthaca, New York, United States
Job Summary
Oversee daily operations of the North Campus Service Center, serving as the primary point of contact for mail, package services, key disbursements, and constituent inquiries. Supervise a multi-dimensional team comprising full-time, temporary, and student staff while ensuring critical administrative processes align with federal, state, and university policies. Manage performance through hands-on training, coaching, and delegation to maintain high customer satisfaction and operational efficiency. Work varied and extended hours, including nights, weekends, and holidays, to support high-volume events and services.
Required Qualifications
- Associate's degree
- at least 2 years of experience in Hospitality, Business Management, or relevant experience managing a front-facing customer service operation
- at least one year of proven experience leading an active multi-functional operation
- equivalent combination or education and experience
- Proficiency with standard office computer applications, including Microsoft Office Suite
- Demonstrated skill in understanding cultural differences
- available to work varied and extended hours, including nights and weekends, and some holidays
Desired Qualifications
- Experience working in a Higher Education environment
- actively participating on cross-functional committees supporting departmental objectives, policies, standards, and procedures
- Working knowledge of various software systems, such as StarRez, EShop, Micros, and SharePoint
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.