Assistant Service Advisor
On-siteLebanon, Tennessee, United States
EXPIREDLebanon, Tennessee, United StatesOn-siteFull TimeLicense Or CertificationMedium
Full TimeLicense Or CertificationMedium
Job Summary
Greet customers, listen to concerns, and document service requests while communicating clearly with technicians. Order necessary parts and supplies, schedule appointments, and manage the service department's workflow to maintain an organized schedule. Inform customers about recommendations, provide cost estimates, and obtain approval prior to work. Keep clients updated on RV status, follow up post-service to ensure satisfaction, and handle complaints professionally. Maintain accurate records of interactions and appointments, and keep the work environment clean and organized.
Required Qualifications
- Experience as a Service Advisor
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Excellent organizational and time-management skills
- Knowledge of RV repair and maintenance
- Computer skills, including proficiency with Microsoft Office and service software programs
- Valid driver's license
- Must be able to pass pre-employment testing including a background check, MVR, and drug screen
- Must be available for weekends or holidays depending on customer demand
Desired Qualifications
- If you are a customer-focused individual with a passion for the RV industry
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