Assistant Security Account Manager
On-siteSouthfield, Michigan, United States
Job Summary
Coordinate all aspects of executing security contracts at assigned locations by directing Security Professionals and supervising shift supervisors. Manage daily operations including assigning work tasks, coaching staff, maintaining post orders, and overseeing reports and logs. Respond to minor incidents and client emergencies, ensuring appropriate actions are taken and communications are distributed. Assist the Account Manager with interviews, on-the-job training for new employees, and personnel matters such as counseling or disciplinary actions. Maintain positive client relationships through frequent contact and support. Available to work outside normal shifts and remain accessible 24/7 for emergency response.
Required Qualifications
- Minimum high school diploma or equivalent
- Minimum three (3) – five (5) years of professional-level experience
- Prior experience in the security industry, law enforcement and/or military
- Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment
- As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
- As a condition of continued employment, employee must maintain current active status of Guard License at all times
- Must carry the license at all times while on duty
- Must possess a valid Driver's License with at least one year of driving experience
- Must have a clean driving record (no major violations within last 36 months, no more than one accident in last 24 months, no more than one minor moving violation in last 24 months)
- Must have a minimum level of insurance as required by Company policy
- Must have the ability to safely operate a vehicle
- Energetic and focused personality with a demonstrated ability to take initiative
- Must successfully handle and prioritize multiple competing assignments
- Must effectively manage deadlines
- Demonstration of strong customer service orientation
- Ability to effectively resolve client issues in a professional and service-focused manner
- Ability to de-escalate situations before they become hostile or unpleasant
- Professional, articulate and able to use good independent judgment and discretion
- Ability to train and coach others
- Ability to effectively enforce post orders, security standards and company policies equitably and consistently
- Outstanding verbal and written communication skills
- Ability to successfully interact at all levels of the organization, including with clients
- Must function as a team player
- Must be available to work outside normal shift schedule on an as-needed basis
- Must be accessible by phone or pager 24/7 for emergency response
Desired Qualifications
- College education or business classes
- Experience in scheduling, operations or other functions of security industry
- Ability to write effective and concise reports in neat, legible handwriting
- Working knowledge of Microsoft Office software and email
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