Assistant Sales Manager (Talent Pool)
On-siteSingapore, Singapore
Job Summary
Lead and manage the remote inside sales and customer success teams, ensuring effective engagement and conversion of inbound leads while tracking monthly performance targets on enquiry volume, conversion rates, and bookings. Monitor conversation quality across sales functions through regular training and coaching, and equip the team with up-to-date knowledge of the company's core technology stack including Front, Twilio, THM, and Matterport. Identify gaps in the sales funnel, refine cross-functional workflows, and represent the Sales function during property takeovers to ensure units meet standards for tenant move-in. Analyze tenant data to plan renewals and recontracting strategies, execute targeted retention interventions for at-risk tenants, and implement measures to reduce churn. Gather property feedback on unit design and amenities, oversee tenant compliance processes for visas and identification, and disseminate critical updates to maintain consistent communication with all leads.
Required Qualifications
- Bachelor's or Master's degree in Business, Real Estate, Hospitality Management, or a related discipline
- 2–3 years of experience in a team leadership or management role within sales, customer success, or a related function
- Demonstrated experience in managing inside sales teams, setting KPIs, and driving performance in a fast-paced environment
- Excellent verbal and written communication skills, with the ability to build rapport quickly and communicate effectively over the phone, email, and digital channels
- Strong analytical mindset with the ability to interpret sales data, identify trends, and translate insights into actionable strategies
- Highly organised, detail-oriented, and comfortable managing multiple priorities in a dynamic, high-growth environment
- A collaborative team player who can work effectively across sales, operations, and finance functions
Desired Qualifications
- A background in the coliving, hospitality, or real estate industry
- Prior experience with Front, Twilio, THM, or Matterport
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