Assistant Sales Manager, Guest Experience
On-siteNew York City, New York, United States or New Orleans, Louisiana, United States
Job Summary
Lead the sales cycle through every step of the process; manage and inspire a team of sales specialists; work closely with retail partners to ensure sales quotas are exceeded; set daily goals, coach and develop team to improve performance; maintain exceptional visual brand standards; act as a style advisor to every customer; collaborate with CRM and store events to drive results; leverage deep knowledge of fashion trends and eyewear to deliver a customer-centric experience; drive KPIs and store operations while training and developing teams for growth; thrive in a fast-paced, collaborative retail environment and foster an engaging, high-energy guest experience in a flagship setting.
Required Qualifications
- 3+ years experience in flagship level retail sales, clienteling, hospitality and store management
- Advanced knowledge of fashion trends and eyewear
- Proven experience driving results through CRM and store events
- Strong business acumen and ability to drive results thru KPIs
- Proven history of exceeding expectations time and again
- Born leader with a strong work ethic
- Thrives in a goal-oriented working environment
- A knack for engaging guests authentically and being a product and brand expert
- Proven success with training, coaching and developing teams behaviors to grow
- Passion for providing a customer centric experience
- Proven success of all aspects of store operations
- Intuitive when it comes to meeting customer demands
- Self-sufficiency at organizing and managing multiple clients simultaneously
- Ability to remain flexible throughout a collaborative and layered retail experience
- Excellent written and verbal communication skills
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