Assistant Rooms Manager
$80,000–$80,000 year
On-siteManhattan, New York, United States
Job Summary
Lead the Front Office team by briefing staff on arrivals, VIPs, and group activities, while selecting, training, and scheduling front desk associates to ensure consistent service standards. Maintain positive relationships with local community leaders and vendors, staying informed on community offerings to enhance the guest experience. Create and maintain new procedures for Guest Relations operations, order supplies, and manage inventory levels. Perform additional duties as assigned based on business needs. This role requires a college degree, two to three years of luxury hotel leadership experience, and exceptional guest recovery skills. The Assistant Rooms Manager is based in New York City with a base salary range of $75,000 to $80,000.
Required Qualifications
- College degree
- 2 to 3 years leadership experience in a luxury hotel
- Exceptional guest recovery skills
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly adapt and effectively use new software products
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
- Must possess a valid driver's license
Desired Qualifications
- College degree preferred
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
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