Assistant Rooms Manager
$55,000–$55,000 year
On-siteNew Orleans, Louisiana, United States
Job Summary
Oversee daily Front Desk and Housekeeping operations, ensuring staff complete duties per service standards and maintain a 15-minute response time for Alice requests. Serve as Manager on Duty during emergencies, manage scheduling for hourly positions, and conduct direct, timely feedback sessions with the team. Inspect arrival, stayover, and turndown rooms for quality consistency, walk public areas to monitor cleanliness, and personally follow up with guests on service opportunities. Coach new hires, cross-train staff to build operational depth, and communicate proactively with Food and Beverage, Sales, and Engineering regarding VIP arrivals and group movements. This role supports the Director of Rooms in a landmark 1861 building in New Orleans' Lower Garden District, upholding the hotel's Leadership Tenets of accountability, respect, and teamwork.
Required Qualifications
- Minimum two years of hotel operations or Rooms Division leadership experience
- Strong leadership, organizational, and problem-solving skills
- Excellent communication and interpersonal skills
- Demonstrated ability to lead with professionalism, accountability, and a guest-first mindset
- Ability to build collaborative relationships across departments and lead by example
- Ability to prioritize multiple responsibilities in a fast-paced luxury hospitality environment
- Flexible schedule, including evenings, weekends, and holidays as business needs require
- Experience with hotel property management systems, ALICE, and guest service platforms
Desired Qualifications
- Minimum two years of hotel operations or Rooms Division leadership experience preferred
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