Assistant Room Operations Manager (NE)

Open and close Front Desk shifts and Housekeeping, ensuring completion of assigned checklists and other duties. Review critical information in room operations reports, operate department equipment, and ensure employees have proper supplies and uniforms. Manage same-day selling procedures to maximize room revenue, verify room rates, and participate in controlling departmental expenses to achieve budgeted goals. Handle employee questions, communicate performance expectations, effectively schedule staff, and track attendance. Investigate employee and guest accidents, interact with guests to obtain feedback, and respond to complaints. Review comment cards and guest satisfaction results with employees to maintain cleanliness standards and ensure guest and employee satisfaction.