Assistant Room Operations Manager

Open and close Front Desk shifts and Housekeeping, ensuring completion of assigned checklists and other duties. Review critical room operations reports, operate department equipment, and verify proper supplies and uniforms are available. Manage same-day selling procedures to maximize revenue, verify room rates, and participate in controlling departmental expenses to meet budget goals. Schedule employees based on business demands, track attendance, and communicate performance expectations. Handle employee and guest questions, investigate accidents, interact with guests for feedback, and respond to complaints. Review comment cards and guest satisfaction results with staff.