Assistant Restaurant General Manager
On-site · Philadelphia, Pennsylvania, United States
Job Summary
Assistant General Manager for Vernick Fish at Four Seasons Philadelphia oversees daily restaurant operations, leads on-floor guest interactions, partners with the GM and culinary team to maintain top-tier food and beverage quality, and drives labor and operating expense control while promoting a positive, service-focused culture. Responsibilities include engaging with guests on the floor, handling concerns, upholding health, safety, and sanitation standards, coaching staff to deliver exceptional guest experiences, ensuring operational excellence, and contributing to public relations through service excellence and guest engagement. Key skills include leadership and team-building, guest satisfaction, cost management, fine dining service expertise, knowledge of wine/beverage programs, and proficiency with Microsoft Office.
Required Qualifications
- Strong leadership, communication, and team-building skills
- Proven track record of delivering high levels of guest satisfaction
- Solid business acumen with experience managing costs and driving performance
- Expertise in fine dining service and food & beverage operations
- Knowledge of wine and beverage programs
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Ability to manage guest concerns in a timely and professional manner
- Familiarity with food safety and Department of Health requirements
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