Assistant Resort Manager
On-site · Odessa, Florida, United States
Job Summary
Assistant Manager at Pet Paradise in Odessa, FL oversees daily resort operations and staff, coordinates recruitment and onboarding, trains and coaches team members, maintains service standards and safety, drives guest satisfaction metrics and sales growth, manages labor and scheduling, partners with HR and regional teams, and leads opening/closing duties with a 5-day in-resort schedule. The role requires 1-2 years of supervisory experience, strong leadership and communication, ability to train staff, comfort with dogs up to 60 lbs, and flexibility for varied shifts, along with a high school diploma or GED or equivalent experience, and a valid driver’s license.
Required Qualifications
- One to two years’ experience in a supervisor or management role
- Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees
- Ability to resolve conflict and negotiate with others
- Detail-oriented and focused on results, including a desire to ensure all goals are met or exceeded
- Ability to develop and train staff, build relationships and utilize skills of staff most appropriately
- Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
- Comfortable working in front of house and back of house roles within the resort
- Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
- Valid driver’s license and working motor vehicle
- High school diploma or GED; or 1-2 years related experience and/or training; or equivalent combination of education and experience
- Prior leadership experience in retail, restaurant, hospitality operations or similar
- Previous experience in animal care or other related fields preferred
- Basic skills with common computer software, including Microsoft Office Suite
- Prior experience with staffing and training preferred
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