Assistant, RES, Information Services

Job Summary

Required Qualifications

• •Grade 12 completion
• •One (1) year post-secondary certificate in a related discipline
• •One (1) year of related experience in providing customer service and/or clerical support
• •Experience with an integrated student record system (e.g. Banner) or similar computerized system
• •Working knowledge of post-secondary policy and procedures, programs and registrarial processes
• •Working knowledge of the BC post-secondary system
• •Excellent written and verbal communications skills
• •Excellent ability to pay attention to detail and enter data accurately
• •Excellent organizational skills and ability to set priorities when encountering conflicting demands
• •Demonstrated ability to provide excellent customer service, respond to enquiries and provide information, assistance and related services to the general public, faculty, staff, and students
• •Ability to work well under pressure, dealing with a constant flow of enquiries, requiring endurance and stamina and the need to stay focussed over prolonged periods of time
• •Ability to work with challenging or difficult situations
• •Ability to work independently and in a team environment
• •Ability to multitask and work with frequent interruptions, while adhering to strict deadlines
• •Ability to investigate and listen in order to solve problems and provide solutions
• •Excellent ability to maintain collegiality, team work and a respectful workplace environment
• •Ability to foster effective communication and teamwork among employees, facilitating understanding of individual, team, and organizational goals
• •Ability to ensure that all employee and customer interactions are respectful, service focused, and collegial
• •Ability to support RES team in change management which may include enhancing activities that drive change in collaboration with the change team
• •Ability to interpret and apply College, government, and departmental policies, procedures and guidelines
• •Ability to exercise judgement, tact and discretion
• •Ability to maintain confidentiality of records and information
• •Intermediate level in the use of standard computer applications including word processing (Word), spreadsheets (Excel), presentation (Power Point), and email
• •Ability to achieve a keyboarding speed of 40 wpm
• •Located in BC or willing to move to BC to accept work with Langara College

Desired Qualifications

• •One (1) year of related experience in providing customer service and/or clerical support, preferably in an educational environment
• •Experience with an integrated student record system (e.g. Banner) or similar computerized system, preferred
• •Working knowledge of post-secondary policy and procedures, programs and registrarial processes, preferred
• •Working knowledge of the BC post-secondary system, preferred