Assistant Registrar - Admissions Processing
$48,000–$50,000 year
On-siteIndianapolis, Indiana, United States
Indianapolis, Indiana, United StatesOn-siteFull Time$48,000–$50,000 yearEDUCATIONLarge
Full TimeLargeEDUCATION
Job Summary
Oversee admissions processing functions including high school transcripts, guest student applications, and Ivy Connect reports while supervising the processing team. Respond to inquiries from students, faculty, and the public, triage complex issues, and resolve root causes to ensure accurate student record maintenance. Train staff on Banner tasks and student information systems, coordinate with academic affairs for course equivalencies, and manage daily priorities during peak enrollment periods. Maintain confidentiality in handling sensitive data and support outlying Central Indiana Region sites.
Required Qualifications
- Resume and cover letter required for consideration
- Bachelor's degree
- At least one year of experience in a college setting
- Knowledge of or the ability to learn accepted policies and practices in higher education relating to granting credit and degrees, course structure, and grading practices
- Excellent written and verbal communication skills
- Ability to identify, research and report viable options for problem resolution
- Ability to expedite processing, track and verify processes and follow up without direct supervision
- Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrate the ability to work with a diverse student, faculty, and staff population
- Strong customer service orientation
- Strong organizational skills and attention to detail
- Ability to handle difficult situations and work effectively under stress
- Excellent working knowledge of Microsoft word processing, spreadsheet, and database software and the student information system
- Must be available to work between the hours of: 8:00 a.m. – 5:00 p.m. (Monday – Friday) 9:00 a.m. – 3:00 p.m. (Saturday) - 4 times a year
Desired Qualifications
- Proficiency in a data retrieval tool
- Bachelor's degree in Business, Public Administration or Higher Education
- Prior work experience in a Registrar's Office
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