Assistant Reception Manager
$31,200–$31,200 year
On-siteLondon, England, United Kingdom or St James's, England, United Kingdom
Job Summary
Manage lunch and dinner service by preparing table allocations, ensuring the cloakroom and reception are ready, and handling all guest interactions with a focus on the "first impression." Take reservations in accordance with policy, receive incoming calls, and greet guests while maintaining clear communication between reservations, reception, and other departments. Lead the absence of the Reception Manager, mentor staff through leading by example, and support the recruitment process. Oversee reception appearance, ensure compliance with H&S legislation, and manage cost control and financial budgeting alongside the Senior Reception and Reservations Manager. Join the Evolv Collection at Quaglino's, London's iconic dining venue, to shape unforgettable guest moments.
Required Qualifications
- Experience in managing calls, enquiries, and reservations
- Ability to take the lead in the absence of the Reception Manager
- Warmth and charm for building relationships with guests and team members
- Ability to ensure smooth allocation of guests in a planned and organized manner
- Professional handling of guest interaction
- Understanding of the philosophy of 'the first impression'
- Correct reservation taking with respect of policies
- Clear communication between reservations and reception teams
- Effective communication to all other departments
- Informing departments of customers' bookings, needs & complaints
- Managing the front desk by receiving incoming calls
- Greeting and attending guests' needs
- Mentoring and training staff through leading by example
- Supporting the recruitment process
- Understanding relevant H&S legislation
- Cost control and financial budgeting
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.