Assistant Property Manager
On-site · Manchester, England, United Kingdom
Job Summary
Assistant Property Manager role based in Manchester, UK, focusing on managing properties and coordinating maintenance, tenant/landlord relations, insurance claims, and regulatory compliance. Responsibilities include acting as the first line for customer enquiries, coordinating planned and reactive maintenance with contractors, handling noise/ASB complaints, overseeing insurance claims processing, maintaining service schedules and compliance with statutory/H&S regulations, and supporting processes like section 20s and leasehold-related actions. Required or desirable qualifications include strong customer service experience, ARLA qualification (desirable), and excellent organizational skills. The role emphasizes building client relationships, delivering high-standard property management services, and ensuring budgetary control and MI reporting. The company promotes diversity and equal opportunity, with a North West focus in its property management operations.
Required Qualifications
- Experience working within a fast paced customer service environment
- Residential property management experience is hugely advantageous, but not essential
- ARLA qualification (desirable)
- Knowledge of principles of customer service excellence
- Strong organisation skills and the ability to manage multiple and often conflicting deadlines
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