Assistant Program Manager
On-siteKnoxville, Tennessee, United States
Job Summary
Coordinate Enhanced Level III services and provide intensive supervision of staff and adolescent clients during the second shift. Oversee residential assessments, treatment planning, support groups, and skills training while tracking treatment progress and ensuring adherence to the treatment model. Manage admissions, facilitate referrals, and supervise floor staff, including training and professional development for hourly personnel. Provide group therapy and case management in the absence of clinical staff, conduct on-call crisis intervention, and rotate weekends as assigned. Communicate pertinent treatment issues to the Clinical Director and Program Manager, and submit shift reports to senior leadership. Ensure safety protocols are followed during crisis or dangerous situations and educate staff on cultural factors influencing behavior.
Required Qualifications
- Master's degree in psychology, social work, or a related field
- Two years related experience in the human services field working with children or in a residential treatment setting
- Two years of supervisory experience in Human Services Field
- Knowledge and experience with adolescents with behavioral, alcohol and drug issues, as well as dual diagnosis and CSEM youth
- Ability to do Handle with Care restraint training and restrain as required
- Ability to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Sitting or standing for extended periods
- Bending, stooping, squatting
- PC/Keyboarding abilities
- Lift up to 40-50 pounds
- Work extended hours as needed (>40 per week)
- Must be able to lift 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to perform PC/keyboarding abilities
- Must be able to work second shift with a rotating schedule/rotating weekend with other staff to include on-call rotation as needed
- Must be able to perform other related duties as assigned or required for the success of the unit
- Must be able to communicate with Clinical Director and Program Manager and /or counselor to convey pertinent treatment issues or any concerns about the unit
- Must be able to provide a shift report to be emailed to the CEO, VP, and appropriate staff
- Must be able to oversee assessments, contact notes, discharge plans, and supervise all treatment components for adolescents on the units during second shift
- Must be able to supervise and training of floor staff
- Must be able to identify and educate staff about the influence that a client's culture, lifestyle, gender, and any other relevant factors may have on behavior and treatment
- Must be able to ensure that necessary documentation related to adolescents' progress, plans for transition, engagement of family, and treatment goals as related to second shift
- Must be able to understand and apply specific agency policies and procedures for handling crisis and / or dangerous situations, including safety measures for adolescents and staff, and ensure that appropriate staff are aware of such situations
- Must be able to assist and facilitate referrals and oversee all admissions to the units and manage multiple priorities and program components for second shift
- Must be able to serve as a floater between sides to ensure the wellbeing and safety for staff and clients
- Must be able to rotate on-call crisis intervention
- Must be able to understand the principal method for monitoring the treatment model and ensuring the quality of care for the treatment unit
- Must be able to oversee the treatment, staff, and adolescents during second shift
- Must be able to meet with staff scheduled to work on second shift bi-weekly (or weekly if deemed necessary) to monitor job performance, provide professional development, and ensure a high quality of care and treatment for all adolescents on each unit
- Must be able to provide group therapy and Case Management to adolescents and families in the absence of clinical staff
- Must be able to communicate oral and written information clearly
- Must be able to oversee the tracking and reporting of adolescents' treatment progress
- Must be able to provide appropriate staff leadership during second shift
- Must be able to assist and work to educate hourly staff
- Must be able to write notes/concerns for treatment team, treatment direction on the units, and adherence to the treatment model
- Must be able to ensure that all treatment components are being met for the adolescents on both units during the second shift
- Must be able to assist and facilitate referrals and oversee all admissions to the units
- Must be able to provide professional development for staff on the units during the second shift
- Must be able to provide quality youth care and close intensive supervision of staff and adolescent clients in a residential setting
- Must be able to provide and oversee a range of residential assessments, treatment planning, support groups, individual and family therapy, skills training, and lectures
- Must be able to oversee the tracking and reporting of adolescents' treatment progress
- Must be able to provide appropriate staff leadership during second shift
- Must be able to assist and facilitate referrals and oversee all admissions to the units and manage multiple priorities and program components for second shift
- Must be able to serve as a floater between sides to ensure the wellbeing and safety for staff and clients
- Must be able to cover the second shift in a management role and will assist and work to educate hourly staff
- Must be able to understand the principal method for monitoring the treatment model and ensuring the quality of care for the treatment unit
- Must be able to oversee the treatment, staff, and adolescents during second shift
- Must be able to meet with staff scheduled to work on second shift bi-weekly (or weekly if deemed necessary) to monitor job performance, provide professional development, and ensure a high quality of care and treatment for all adolescents on each unit
- Must be able to communicate with Clinical Director and Program Manager and /or counselor to convey pertinent treatment issues or any concerns about the unit
- Must be able to provide a shift report to be emailed to the CEO, VP, and appropriate staff
- Must be able to oversee assessments, contact notes, discharge plans, and supervise all treatment components for adolescents on the units during second shift
- Must be able to write notes/concerns for treatment team, treatment direction on the units, and adherence to the treatment model
- Must be able to oversee all floor staff and ensure that all treatment components are being met for the adolescents on both units during the second shift
- Must be able to supervise and training of floor staff
- Must be able to rotate on-call crisis intervention
- Must be able to identify and educate staff about the influence that a client's culture, lifestyle, gender, and any other relevant factors may have on behavior and treatment
- Must be able to ensure that necessary documentation related to adolescents' progress, plans for transition, engagement of family, and treatment goals as related to second shift
- Must be able to understand and apply specific agency policies and procedures for handling crisis and / or dangerous situations, including safety measures for adolescents and staff, and ensure that appropriate staff are aware of such situations
- Must be able to sit in interviews (that are scheduled during second shift) and hiring of staff for both units as outlined by the agency manual
- Must be able to work second shift with a rotating schedule/rotating weekend with other staff to include on-call rotation as needed
- Must be able to perform other related duties as assigned or required for the success of the unit
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
- Must be able to bend, stoop, squat
- Must be able to do PC/keyboarding abilities
- Must be able to lift up to 40-50 pounds
- Must be able to work extended hours as needed (>40 per week)
- Must be able to handle with care restraint training and restrain as required
- Must be able to verbally communicate clearly in English
- Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed
- Must be able to sit or stand for extended periods
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