Assistant, Personal Shopping

Assistant, Personal Shopping provides partnership and administrative support to the Personal Shopper. Specific responsibilities include scheduling all appointments and maintaining calendar of Personal Shopper; reviewing and handling all correspondence including drafting of and producing official client invitations; speaking on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring timely follow-up; maintaining Personal Shopper client profiles and information, tracking and interpreting data to ensure accuracy; preparing and coordinating materials and merchandise for all client appointments ensuring standards are maintained; coordinating alterations, product transfers, COG’s, Holds and other services as required; performing other duties including errands to maximize efficiency of Personal Shopper’s schedule/work; maintaining merchandising standards in the Personal Shopping Suites and on the selling floor; ensuring suites meet Store Readiness requirements including maintenance and housekeeping; participating in loss prevention; attending PK sessions to become an expert; complying with Health & Safety policies and privacy regulations and cyber security measures. The ideal candidate: High School diploma; Previous retail experience preferred; Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet. The measures of success: Contribution to financial objectives; individual objectives linked to department goals; feedback from internal and external clients. Holt Renfrew is an equal opportunity employer with a broad benefits package, including employee discount and pension. We are Canada’s FASHION and LIFESTYLE retailer with a strong commitment to sustainability and customer service, offering warm, unified, and excellent service experiences.