Assistant Operations Manager
$39,520–$39,520 year
On-siteHuntington Beach, California, United States
Job Summary
Manage member inquiries, resolve complaints, and ensure check-in procedures follow corporate and club policies. Monitor facilities for equipment and appearance issues, assist janitorial services, and enforce point-of-sale and cash handling procedures across front desk, kids club, and Armbar. Drive dues growth by collecting EFT payments, making calls for past-due members, and promoting merchandise. Supervise POS operations, prepare daily banking deposits, maintain inventory control, and generate revenue reports. Greet members and guests, complete fitness profiles, and handle service issues including billing changes and lost items. Keep the lobby clutter-free, perform hourly locker room checks, and ensure team members adhere to uniform and break policies.
Required Qualifications
- Must be energetic and possess a very friendly, outgoing personality and positive attitude.
- Possess strong interpersonal and communication skills, including telephone etiquette.
- Possess a strong customer service focus.
- Understands and follows oral and written instructions.
- Able to multi-task and perform tasks with accuracy and attention to detail.
- Must be a team player and possess a can-do attitude.
- Adhere to meal and rest break periods and must clock in and out for all shift times.
- High school diploma or GED required.
- Current Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillator (AED) certification.
- State certification based on state specific requirements.
- Must complete Kid's Club Attendant training prior to working alone in Kid's Club.
- Must have 6 months' customer service experience in health club, retail, hospitality or food service industry.
- Ability to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
- Occasionally lift and/or move up to 25 pounds.
- Ability to stand and remain on your feet for a full shift.
Desired Qualifications
- Experience with multiple phone lines preferred.
- Basic computer skills.
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