Assistant Operations Manager
$39,520–$39,520 year
On-siteHuntington Beach, California, United States
Job Summary
Manage front desk operations, greet members, and handle inquiries while resolving complaints and ensuring check-in procedures are followed. Monitor club facilities, assist janitorial services, and maintain a clutter-free lobby. Drive dues growth by collecting payments, making calls for past-due members, and promoting merchandise. Supervise point-of-sale operations, prepare daily revenue reports, and manage inventory control. Enforce policies across front desk, kids club, and armbar areas, ensuring compliance with company procedures. Collaborate with the Operations Manager on promotions and merchandising planning.
Required Qualifications
- Must be energetic and possess a very friendly, outgoing personality and positive attitude.
- Possess strong interpersonal and communication skills, including telephone etiquette.
- Possess a strong customer service focus.
- Understands and follows oral and written instructions.
- Able to multi-task and perform tasks with accuracy and attention to detail.
- Must be a team player and possess a can-do attitude.
- Adhere to meal and rest break periods and must clock in and out for all shift times.
- High school diploma or GED required.
- Current Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillator (AED) certification.
- State certification based on state specific requirements.
- Must complete Kid's Club Attendant training prior to working alone in Kid's Club.
- Must have 6 months' customer service experience in health club, retail, hospitality or food service industry.
- Basic computer skills.
- Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
- Occasionally lift and/or move up to 25 pounds.
- Ability to stand and remain on your feet for a full shift.
Desired Qualifications
- Experience with multiple phone lines preferred.
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