Assistant Operations Manager
$39,520–$39,520 year
On-siteHuntington Beach, California, United States
Job Summary
Manage member inquiries, resolve complaints, and ensure proper check-in procedures while greeting guests and maintaining a friendly environment. Monitor facilities and equipment, assist janitorial services, and enforce policies across front desk, kids club, and Armbar operations. Drive dues growth by collecting EFT payments, calling past-due members, and promoting retail and juice bar revenue. Supervise point-of-sale operations, prepare daily banking deposits, and maintain inventory controls. Ensure systems procedures are followed for cash handling, member IDs, and class check-ins. Report directly to the Operations Manager to enforce corporate policies and achieve monthly revenue goals.
Required Qualifications
- Must be energetic and possess a very friendly, outgoing personality and positive attitude.
- Possess strong interpersonal and communication skills, including telephone etiquette.
- Possess a strong customer service focus.
- Understands and follows oral and written instructions.
- Able to multi-task and perform tasks with accuracy and attention to detail.
- Must be a team player and possess a can-do attitude.
- Adhere to meal and rest break periods and must clock in and out for all shift times.
- High school diploma or GED required.
- Current Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillator (AED) certification.
- State certification based on state specific requirements.
- Must complete Kid's Club Attendant training prior to working alone in Kid's Club.
- Must have 6 months' customer service experience in health club, retail, hospitality or food service industry.
- Basic computer skills.
- Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
- Occasionally lift and/or move up to 25 pounds.
- Ability to stand and remain on your feet for a full shift.
Desired Qualifications
- Experience with multiple phone lines preferred.
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