Assistant Operations Manager
$39,520–$39,520 year
On-siteHuntington Beach, California, United States
Job Summary
Monitor club facilities, resolve member concerns, and ensure all front desk, kids club, and Armbar operations adhere to policies. Drive dues growth by collecting EFT payments, making calls for past-due members, and achieving monthly revenue goals across Dues, Retail, and Juice Bar. Supervise point-of-sales operations, manage inventory, prepare daily banking deposits, and maintain an efficient back office. Greet members, answer inquiries, and enforce policy and procedures with the Operations Team while promoting merchandise. Requires 6 months of customer service experience, CPR/AED certification, and the ability to stand for full shifts. Report directly to the Operations Manager at UFC GYM, where members access comprehensive fitness training and youth programming.
Required Qualifications
- Must be energetic and possess a very friendly, outgoing personality and positive attitude.
- Possess strong interpersonal and communication skills, including telephone etiquette.
- Possess a strong customer service focus.
- Understands and follows oral and written instructions.
- Able to multi-task and perform tasks with accuracy and attention to detail.
- Must be a team player and possess a can-do attitude.
- Adhere to meal and rest break periods and must clock in and out for all shift times.
- High school diploma or GED required.
- Current Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillator (AED) certification.
- State certification based on state specific requirements.
- Must complete Kid's Club Attendant training prior to working alone in Kid's Club.
- Must have 6 months' customer service experience in health club, retail, hospitality or food service industry.
- Basic computer skills.
- Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
- Occasionally lift and/or move up to 25 pounds.
- Ability to stand and remain on your feet for a full shift.
Desired Qualifications
- Experience with multiple phone lines preferred.
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